核心功能
可定制反馈表单
定制表单以捕获特定反馈类型，便于筛选。
收集关于缺陷、技术问题、功能请求或一般建议的报告。
直观界面
将反馈表单无缝嵌入 B2CORE 客户门户，便于客户查找与使用。
确保表单简洁易用，提高提交率。
实时跟踪
立即通知管理员有新反馈提交。
监控提交趋势，识别常见问题或改进方向。
后台集成
将反馈直接路由至后台，便于有序处理与跟踪。
将反馈分配给相关团队，以便及时解决或采取行动。
客户互动工具
生成自动回复以确认反馈已收到。
就所提交问题的进展或解决情况提供实时更新。
用户优势
易于使用
为客户提供表达需求与关切的简明途径。
透明度
赋能客户表达意见并获得及时回应。
便捷
支持在平台内直接提交反馈，跟踪更快。
改进服务
利用反馈洞察优化产品，并主动回应客户关切。
为何选择 B2CORE 反馈管理？
01
集成方案
将反馈表单与现有工作流结合，处理更顺畅。
02
可定制
按具体目标与客户需求调整表单。
03
可落地洞察
将客户反馈转化为对平台有意义的改进。
04
可扩展
更顺畅地处理不断增长的用户反馈量。
Frequently Asked
FAQ
A Customer Relationship Management platform helps businesses manage everything related to their customers, from contact information and customer support inquiries to financial data and payment processing. In the Forex industry, a CRM is a tool that brokers can use to manage everything related to their clients' accounts, from Know-Your-Client (KYC) compliance to wallets and payments. In other words, it is a complete software solution that helps businesses in the Forex industry streamline their operations and improve their bottom line. This all-in-one solution can make it easier for brokers to keep track of their clients' needs and provide them with the best possible service.
We support any type of data import, we will customise the script under your specifications and will make a migration so that all the data is safely transferred to B2CORE.
We have built a strong onboarding procedures. You will have a personal account manager that will provide you with all the necessary documentation on the product possibilities. In addition, we will schedule a call with the product manager that will walk you through the functionality and will answer all of your questions.
We have a team of 30+ dedicated developers that are working on B2CORE improvements and new features and we are always open for client wishes. All you will need to do is to give us a technical description of what you want and our team will take care about the implementation and your personal account manager will keep you posted about the release dates.
In case you find a bug in the product, we have a 24/7 Helpdesk system with 20+ Support specialists behind it. Your personal account manager will walk you through it so that once you face a problem you can quickly report it and our support team will immediately start working on the fix.
It is as simple as creating a method in your admin panel for deposits and withdrawals and entering the API keys in order to connect to the platform, this can be done in a matter of minutes.
Specifically for that we built a right-based User groups, where you will be able to assign to the users only the sections that are specifically needed for his/her department. In addition, we launched a tag system, that will allow your admins to monitor only the clients' data that are "tagged" to them.
