B2CORE Platform
Feedback-Formulare
Befähigen Sie Ihre Kunden, Erfahrungen zu teilen und Feedback zu hinterlassen — und gewinnen Sie wertvolle Insights zur Verbesserung von Services und Zufriedenheit.
Wichtige Funktionen
Anpassbare Feedback-Formulare
Passen Sie Formulare an, um spezifische Feedback-Typen besser zu filtern.
Erfassen Sie Bugs, technische Issues, Feature-Requests oder allgemeine Vorschläge.
Intuitive Oberfläche
Betten Sie Formulare nahtlos in das B2CORE Client Portal ein — leicht findbar und nutzbar.
Halten Sie Formulare einfach und nutzerfreundlich für höhere Einreichungsraten.
Echtzeit-Tracking
Benachrichtigen Sie Administratoren sofort über neue Feedback-Einreichungen.
Überwachen Sie Trends, um häufige Issues oder Verbesserungspotenziale zu erkennen.
Back-Office-Integration
Leiten Sie Feedback direkt ins Back Office zur organisierten Bearbeitung.
Weisen Sie Feedback relevanten Teams für schnelle Lösung zu.
Tools für Kundenengagement
Generieren Sie automatische Antworten zur Bestätigung von Einreichungen.
Bieten Sie Echtzeit-Updates zum Fortschritt oder zur Lösung gemeldeter Issues.
Vorteile für Nutzer
Einfache Nutzung
Bieten Sie einen klaren Weg, Bedürfnisse und Anliegen zu kommunizieren.
Transparenz
Geben Sie Kunden eine Stimme und liefern Sie zügige Antworten.
Komfort
Ermöglichen Sie Feedback-Einreichung direkt in der Plattform für schnelleres Tracking.
Bessere Services
Nutzen Sie Feedback-Insights, um Angebote zu verfeinern und Anliegen proaktiv zu lösen.
Warum B2CORE für Feedback-Management?
01
Integrierte Lösung
Verbinden Sie Feedback-Formulare mit bestehenden Workflows für effiziente Bearbeitung.
02
Anpassbar
Passen Sie Formulare an konkrete Ziele und Kundenbedürfnisse an.
03
Handlungsrelevante Insights
Verwandeln Sie Kundenfeedback in konkrete Verbesserungen Ihrer Plattform.
04
Skalierbar
Bewältigen Sie steigendes Feedback einer wachsenden Nutzerbasis nahtloser.
B2CORE
Where This Fits in B2CORE
Traders Room platform features
The full index of client-cabinet modules in the B2CORE Traders Room — from registration and KYC to wallets and trading platforms.
B2CORE Forex and crypto CRM
Traders Room, CRM, and back office in one white-label product for Forex and crypto brokers.
Frequently Asked
FAQ
A Customer Relationship Management platform helps businesses manage everything related to their customers, from contact information and customer support inquiries to financial data and payment processing. In the Forex industry, a CRM is a tool that brokers can use to manage everything related to their clients' accounts, from Know-Your-Client (KYC) compliance to wallets and payments. In other words, it is a complete software solution that helps businesses in the Forex industry streamline their operations and improve their bottom line. This all-in-one solution can make it easier for brokers to keep track of their clients' needs and provide them with the best possible service.
We support any type of data import, we will customise the script under your specifications and will make a migration so that all the data is safely transferred to B2CORE.
We have built a strong onboarding procedures. You will have a personal account manager that will provide you with all the necessary documentation on the product possibilities. In addition, we will schedule a call with the product manager that will walk you through the functionality and will answer all of your questions.
We have a team of 30+ dedicated developers that are working on B2CORE improvements and new features and we are always open for client wishes. All you will need to do is to give us a technical description of what you want and our team will take care about the implementation and your personal account manager will keep you posted about the release dates.
In case you find a bug in the product, we have a 24/7 Helpdesk system with 20+ Support specialists behind it. Your personal account manager will walk you through it so that once you face a problem you can quickly report it and our support team will immediately start working on the fix.
It is as simple as creating a method in your admin panel for deposits and withdrawals and entering the API keys in order to connect to the platform, this can be done in a matter of minutes.
Specifically for that we built a right-based User groups, where you will be able to assign to the users only the sections that are specifically needed for his/her department. In addition, we launched a tag system, that will allow your admins to monitor only the clients' data that are "tagged" to them.
The Traders Room (also called client cabinet or client portal) is the client-facing part: where traders register, pass KYC, fund wallets, and open trading accounts. The CRM is the whole system around it — the admin back office, client records, payment integrations, partner module, and reporting. B2CORE is one product that includes both.
Yes. The web Traders Room, iOS and Android apps, emails, and partner portal carry your logo, colours, domain, and language set. Clients see your brokerage brand; B2CORE runs underneath.
Yes. B2CORE is sold as cloud SaaS plans on B2STORE with free setup, same-day activation, and deposit-based fees. The same product can also be deployed as a dedicated installation through B2BROKER.
Yes. The core — clients, KYC, payments, back office — is shared. Forex brokers connect MetaTrader 4, MetaTrader 5, or cTrader accounts and fiat PSPs; crypto brokers add crypto wallets, on-chain deposits and withdrawals, and spot conversion. Multi-asset brokers run both from the same Traders Room.
They are two sides of one database. Every request a client makes in the Traders Room — a deposit, a withdrawal, a new trading account, a KYC upload — appears in the back office for staff to approve, manage, and report on.
B2CORE Feedback-Formulare entdecken
Ermöglichen Sie Nutzern, Erfahrungen zu teilen, und analysieren Sie Feedback-Berichte. Gewinnen Sie aussagekräftige Insights — noch heute!