主要功能
可客製意見回饋表單
量身打造表單以擷取特定回饋類型，篩選更精準。
收集錯誤回報、技術問題、功能請求或一般建議。
直覺介面
將意見回饋表單無縫嵌入 B2CORE 客戶入口，方便客戶尋找與使用。
確保表單簡潔易用，提高提交率。
即時追蹤
即時通知管理員新意見提交。
監控提交趨勢，辨識常見問題或改善空間。
後台整合
將意見直接路由至後台，便於有序處理與追蹤。
指派意見給相關團隊，以便及時解決或採取行動。
客戶互動工具
自動產生回覆以確認意見已收到。
提供已提交問題進度或解決狀態的即時更新。
使用者效益
易於使用
為客戶提供直接傳達需求與疑慮的簡便方式。
透明度
賦能客戶表達意見並獲得即時回應。
便利性
在平台內直接提交意見，追蹤更快速。
改善服務
運用意見洞察優化產品，並主動處理客戶疑慮。
為何選擇 B2CORE 意見回饋管理？
01
整合方案
將意見回饋表單與既有流程結合，處理更精簡。
02
可客製
依特定目標與客戶需求調整表單。
03
可執行洞察
將客戶意見轉化為有意義的平台改進。
04
可擴充
更流暢地處理成長使用者規模帶來的意見量。
Frequently Asked
FAQ
A Customer Relationship Management platform helps businesses manage everything related to their customers, from contact information and customer support inquiries to financial data and payment processing. In the Forex industry, a CRM is a tool that brokers can use to manage everything related to their clients' accounts, from Know-Your-Client (KYC) compliance to wallets and payments. In other words, it is a complete software solution that helps businesses in the Forex industry streamline their operations and improve their bottom line. This all-in-one solution can make it easier for brokers to keep track of their clients' needs and provide them with the best possible service.
We support any type of data import, we will customise the script under your specifications and will make a migration so that all the data is safely transferred to B2CORE.
We have built a strong onboarding procedures. You will have a personal account manager that will provide you with all the necessary documentation on the product possibilities. In addition, we will schedule a call with the product manager that will walk you through the functionality and will answer all of your questions.
We have a team of 30+ dedicated developers that are working on B2CORE improvements and new features and we are always open for client wishes. All you will need to do is to give us a technical description of what you want and our team will take care about the implementation and your personal account manager will keep you posted about the release dates.
In case you find a bug in the product, we have a 24/7 Helpdesk system with 20+ Support specialists behind it. Your personal account manager will walk you through it so that once you face a problem you can quickly report it and our support team will immediately start working on the fix.
It is as simple as creating a method in your admin panel for deposits and withdrawals and entering the API keys in order to connect to the platform, this can be done in a matter of minutes.
Specifically for that we built a right-based User groups, where you will be able to assign to the users only the sections that are specifically needed for his/her department. In addition, we launched a tag system, that will allow your admins to monitor only the clients' data that are "tagged" to them.
