B2CORE Platform
Feedback Forms
Empower your clients to share their experiences by leaving feedback and helping you gather valuable insights to enhance services and improve user satisfaction.
Key Features
Customisable Feedback Forms
Tailor forms to capture specific feedback types for better filtering.
Gather reports on bugs, technical issues, feature requests, or general suggestions.
Intuitive Interface
Embed feedback forms seamlessly within the B2CORE Client Portal, making it easy for clients to find and use.
Ensure forms are simple and user-friendly, encouraging higher submission rates.
Real-Time Tracking
Notify administrators of new feedback submissions instantly.
Monitor submission trends to identify common issues or areas of improvement.
Back Office Integration
Route feedback directly to the back office for organised processing and tracking.
Assign feedback to relevant teams for prompt resolution or action.
Client Engagement Tools
Generate automated responses to acknowledge feedback submissions.
Offer real-time updates on the progress or resolution of submitted issues.
User Benefits
Ease of Use
Provide a straightforward way for clients to communicate their needs and concerns.
Transparency
Empower your clients to voice their opinions and receive prompt responses.
Convenience
Enable feedback submission directly within the platform for faster tracking.
Improved Services
Use feedback insights to refine offerings and address client concerns proactively.
Why Choose B2CORE for Feedback Management?
01
Integrated Solution
Combine feedback forms with existing workflows for streamlined processing.
02
Customisable
Adapt forms to align with specific goals and client needs.
03
Actionable Insights
Turn client feedback into meaningful improvements for your platform.
04
Scalable
Handle increasing feedback from a growing user base more seamlessly.
Frequently Asked
FAQ
A Customer Relationship Management platform helps businesses manage everything related to their customers, from contact information and customer support inquiries to financial data and payment processing. In the Forex industry, a CRM is a tool that brokers can use to manage everything related to their clients' accounts, from Know-Your-Client (KYC) compliance to wallets and payments. In other words, it is a complete software solution that helps businesses in the Forex industry streamline their operations and improve their bottom line. This all-in-one solution can make it easier for brokers to keep track of their clients' needs and provide them with the best possible service.
We support any type of data import, we will customise the script under your specifications and will make a migration so that all the data is safely transferred to B2CORE.
We have built a strong onboarding procedures. You will have a personal account manager that will provide you with all the necessary documentation on the product possibilities. In addition, we will schedule a call with the product manager that will walk you through the functionality and will answer all of your questions.
We have a team of 30+ dedicated developers that are working on B2CORE improvements and new features and we are always open for client wishes. All you will need to do is to give us a technical description of what you want and our team will take care about the implementation and your personal account manager will keep you posted about the release dates.
In case you find a bug in the product, we have a 24/7 Helpdesk system with 20+ Support specialists behind it. Your personal account manager will walk you through it so that once you face a problem you can quickly report it and our support team will immediately start working on the fix.
It is as simple as creating a method in your admin panel for deposits and withdrawals and entering the API keys in order to connect to the platform, this can be done in a matter of minutes.
Specifically for that we built a right-based User groups, where you will be able to assign to the users only the sections that are specifically needed for his/her department. In addition, we launched a tag system, that will allow your admins to monitor only the clients' data that are "tagged" to them.
Explore B2CORE’s Feedback Forms
Enable users to voice their experiences and analyse feedback reports. Engage your clients more effectively and start gathering meaningful insights today!