Cancel Pending Orders
Admins have the authority to cancel any pending orders upon necessity or request, maintaining order accuracy and platform stability.
For FX CFD Brokers
Dealing Desk
The Dealing Desk functionality provides the ability to manage traders’ pending orders and positions effectively.
This functionality grants admins comprehensive control over critical aspects of the trading operations, ensuring smooth execution, risk management, and resolution of potential issues within the trading platform. It facilitates proactive intervention in response to trader requests or suspicious activities.
Key Features
Edit Take Profit and Stop Loss
Provides flexibility for admins to adjust traders’ Take Profit and Stop Loss trigger prices, including Trailing Stops, in response to dynamic market conditions or trader requests.
Close Open Positions
Admins can close positions either partially or entirely, adhering to routing rules and trading schedules.
Force Close Positions
Enables forceful closure of positions using a counter order through the B-Book model, bypassing standard execution protocols and adhering to the last available price.
How It Works
Administrative Actions
Trader requests and risk mitigation
Admins execute interventions based on trader requests or to mitigate risks associated with suspicious activities.
Account termination and deactivation
When an account is slated for termination or market status changes to Deactivated, admins can make necessary adjustments in the platform, ensuring positions and orders are processed appropriately.
Transparency Assurance
Admin reason in the terminal
Actions taken by admins are clearly marked with the reason "Admin" in the Trading terminal, ensuring traders are informed about interventions within their orders and positions.
Dealing opportunities
Control That Protects Operations and Builds Trust
Discover how proactive admin intervention strengthens risk management, operational efficiency, and trader confidence on your platform.
Risk Mitigation
Grants the ability to prevent or minimize potential issues by actively managing trader positions and orders.
Operational Control
Enables streamlined management of trader accounts, especially in scenarios requiring quick intervention or resolution.
Enhanced Trader Trust
Transparency and quick administrative action build trust and credibility within the trading platform, promoting user confidence.
Efficient Conflict Resolution
Ensures outstanding orders or positions are resolved efficiently, contributing to overall trading platform integrity.
FAQ
The Dealing Desk gives platform administrators direct control over trader pending orders and open positions — enabling cancellations, TP/SL edits, partial or full closes, and force-close actions when standard trader workflows are insufficient.
An admin may cancel a pending order at a trader’s request, to correct an erroneous submission, to mitigate risk from suspicious activity, or when an account is being terminated or deactivated and outstanding orders must be cleared before closure.
Yes. Admins can edit Take Profit, Stop Loss, and Trailing Stop trigger prices on active orders, close positions partially or in full, and cancel pending orders — all subject to routing rules and the platform’s trading schedule.
Force Close closes a position immediately via a counter order through the B-Book model at the last available price, bypassing standard LP execution. It is used when urgent closure is required — for example during account termination, risk events, or when normal routing cannot complete the exit in time.
Every administrative intervention is marked with the reason "Admin" in the Trading terminal, so traders can see which changes were made by platform staff on their orders and positions.
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