Withdrawing from a Copy Trading or MAM account means transferring money from the account back to the client’s wallet. The cash can then be paid out from the wallet through your usual payout channels.
The rules
- Transfers happen only between wallets and accounts in the same currency.
- Requesting more than the account holds transfers only what is actually available.
- A withdrawal from an account with zero balance is rejected automatically (status Failed).
- On an investment account with an active subscription, outstanding fees from the subscription’s fee plan are charged first — then the remaining amount is transferred.
How much can actually leave the account
| Open positions | Credit | Requested amount | Actual transfer |
|---|---|---|---|
| No | No | ≤ Equity | The requested amount |
| No | Yes | ≤ Equity − Credit | The requested amount |
| No | No | ≥ Equity | Equity (account ends at zero) |
| No | Yes | ≥ Equity − Credit | Equity − Credit |
| Yes | No | ≤ Free Margin | The requested amount |
| Yes | Yes | ≤ Free Margin − Credit | The requested amount |
| Yes | No | > Free Margin | ≈ Free Margin × 0.98 |
| Yes | Yes | > Free Margin − Credit | ≈ Free Margin × 0.98 − Credit |
The 2% haircut on accounts with open positions protects the margin of the remaining positions from being pulled from under them.
Where to do it
Client-side (preferred)
Clients move money back to the wallet themselves in the Web UI — see Withdraw without losing a subscription in the user guide.
Admin-side balance operation
To debit an account manually, open it under Copy Trading / MAM → Masters or Investors, switch to the History Loader tab, and create a withdrawal balance operation (financial-operations right required).
Track the operation
The record appears under Clients → Transactions → Transfers; approval-gated deployments execute it after an admin approves the Investment Transfer request.
If a client wants to withdraw but keep copying, remind them of the master’s minimum deposit — dropping below it can cost them the subscription.
